EdenDNS

Email help

Everything about your EdenDNS mailbox, in plain words. Most people are done in a minute.

1. Get your password

The person who set up your mailbox chooses it in their EdenDNS dashboard.

2. Connect a device

Open the setup page on your phone or computer. One tap on an iPhone.

Set up my email

3. Or just use the web

Sign in to webmail from any browser. Nothing to install.

Open webmail

How it fits together

Your phone or computerMail app or webmailmail.edendns.comYour mailbox lives hereEveryone elseGmail, Outlook, anyonesendsreadsoutin
Your phone or computer only ever talks to mail.edendns.com. We exchange mail with the rest of the internet for you.

Pick your device

Open edendns.com/setupiPhone or iPadOne tap installs mail, calendarand contacts. Then type your password.AndroidGet the free Thunderbird app. Enteraddress and password. It finds the rest.Windows or MacOutlook or Thunderbird: enter addressand password. Settings fill in themselves.Any browsermail.edendns.com. Nothing to install.Add it to your home screen if you like.
Start at edendns.com/setup on the device you want to use. The page picks the path that fits it.

Who does what

EdenDNS dashboard (account owner)Mailbox passwordAliases and forwardingPlan and billingDomain and DNS recordsSetup steps to sharethe password signs you inWebmail at mail.edendns.com (everyone)Read and send mailCalendar and tasksContactsYour own settings
The account owner sets things up in the dashboard. The person using the mailbox signs in to webmail with the password the owner chose.

Calendar, tasks and contacts

They are part of every mailbox. In webmail, tap the calendar or address book icon at the top. On an iPhone the setup page also puts them in your Calendar and Contacts apps. On Android, a CalDAV and CardDAV app such as DAVx5 does the same.

If something is not working

I cannot sign in

Use the full address, like you@yourdomain.com. The password is the one set in the EdenDNS dashboard under Email, then the mailbox. If it was lost, the account owner sets a new one there.

My mail is not arriving

The domain needs its mail records. The account owner opens Dashboard, Domains, the domain, then Email, and taps Fix it on the Mail DNS check. Give it a few minutes.

My mail goes to spam

New senders start with no reputation. Ask the receiver to mark a message Not junk and add you to their contacts. Keep messages personal, avoid sending in bulk, and make sure every Mail DNS check is green.

My app asks for server settings

Username is the full email address. Incoming IMAP mail.edendns.com port 993 SSL/TLS. Outgoing SMTP mail.edendns.com port 465 SSL/TLS, or port 587 with STARTTLS.

The keyboard covers what I am typing

Reload the page, or add webmail to your home screen and open it from there. That version resizes with the keyboard.

How do I put webmail on my home screen?

iPhone: open it in Safari, tap Share, then Add to Home Screen. Android: open it in Chrome, tap the menu, then Install app.

Still stuck? Tap Chat with us at the bottom of this page. The helper knows this whole system and can walk you through it.